FAQ

FAQ

1. What is the Tenant Portal?
1. What is the Tenant Portal?
The Tenant Portal is a secure portal on our website that allows each tenant to pay rent securely or request maintenance from their mobile device or computer.
2. What are the ways I can pay my rent?
There are five (5) ways a tenant can pay their rent
  1. Automatically, using the Tenant Portal.
  2. Credit Card, using the Tenant Portal (fee will apply).
  3. Cash at 7-11 (Please call the office first to get a payment slip to bring to 7-Eleven (fee will apply).
  4. Depositing a check directly into our bank account.
  5. Mailing a check to our office (If your check is late or lost, you will be charged a late fee).
3. How do I set up automatic rent payments?
All tenants can set up automatic rent payments securely through the Tenant Portal on our website.
4. How do I request maintenance?
Simple! Use the Tenant Portal to request maintenance or you may call the office. However, requesting maintenance through your Tenant Portal is more efficient as we can route the specific issue to the appropriate maintenance personnel. We will contact you shortly regarding a solution to your maintenance request.

Please remember, if you see maintenance personnel or a visiting manager on the property, please do not discuss maintenance with them unless it is an absolute emergency. Maintenance personnel or a visiting manager are usually on the property conducting previously arranged business.
5. What if I am locked out of my apartment?
Please contact Redmond Aviation Lock and Key at (310) 376-9066. They are the only approved locksmith for Cambridge Partners. You will be responsible for any related costs.
6. What do I do if I lose my apartment keys?
Please contact Redmond Aviation Lock and Key at (310) 376-9066. They are the only approved locksmith for Cambridge Partners. You will be responsible for any related costs.
7. The power (electricity) is out in my apartment. What should I do?
If the power suddenly shuts off, but is on in the rest of your apartment then check the circuit breaker. If it is out in your entire apartment, then check with your neighbor to see if they have the same problem. It could be a power outage in the neighborhood. Please see “What do I do if I have lost utility service in my unit, i.e., electricity, cable, gas, water?” in the FAQ section for the telephone number to the power company. You may also watch a short video in the DIY Video section under Tenants.
8. Can I get a pet?
Not all buildings managed by Cambridge Partners allow pets. Contact the management office first to find out if you will be permitted to have a pet. If you are permitted to have a pet, you will need to pay an additional security deposit and sign a pet agreement.
9. My toilet is clogged. What should I do?
If your toilet is clogged and not draining it is because there is something blocking it. This is a result of either too much toilet paper or the main line in the building is clogged. First, try using your plunger to clear the line. You may also watch a short video in the DIY Video section under Tenants. DO NOT use Drano, Liquid Plumber or any other commercial drain product. If it is the main line to the building, then we will clear it, but if it is a tenant originated clog, then the responsible tenant will also be responsible for the costs related to clearing the line. Please call No Limits Plumbing at your own expense. They are our only approved plumber. Their number is (800) 469-9909.
10. My sink is clogged. Should I use Drano or Liquid Plumber?
No. Under no circumstances should you ever use any type of commercial drain cleaner. If your sink is clogged it is because there is something blocking the drain line. DO NOT use Drano, Liquid Plumber or any other commercial drain product. If it is the main line to the building, then we will clear it, but if it is a tenant originated clog, then the responsible tenant will also be responsible for the costs related to clearing the line. Please call No Limits Plumbing at your own expense. They are our only approved plumber. Their number is (800) 469-9909.
11. My tub is clogged. Should I use Drano or Liquid Plumber?
No. Under no circumstances should you ever use any type of commercial drain cleaner. If your tub is clogged it is because there is something blocking the drain. For example, hair, small pieces of soap, small toys, etc. DO NOT use Drano, Liquid Plumber or any other commercial drain product. If it is the main line to the building, then we will clear it, but if it is a tenant originated clog, then the responsible tenant will also be responsible for the costs related to clearing the line. Please call No Limits Plumbing at your own expense. They are our only approved plumber. Their number is (800) 469-9909.
12. My garbage disposer is humming and not working. What should I do?
DO NOT PUT YOUR HAND INSIDE THE GARBAGE DISPOSER. If your garbage disposer is humming, it is because there is something preventing it from turning. Please watch a short video in the DIY Video section under Tenants.
13. Is it O.K. to use flushable wipes?
No. We highly recommend that you DO NOT use flushable wipes as they frequently lead to a clogged toilet and worse a clogged main sewer line. If you choose to use flushable wipes and, as a result, your pipes or the main sewer line gets clogged, it will be your sole responsibility and expense to have the pipes cleared. Please see “I have a clogged toilet. What do I do?” in the FAQ section. Additionally, if the problem persists, then you may be asked for an additional deposit to cover the cost of any future clogs.
14. My toilet is running. What should I do?
Please call the management office immediately! Then, turn off the water to the toilet by turning the knob located to the left of (and below) the tank. Please watch a short video in the DIY Video section under Tenants.
15. I am having a plumbing problem and it’s NOT a clogged pipe. What do I do?
Please call the management office immediately!
16. Who pays for repairs in my unit?
You will only be billed for repairs if the repair was a direct result of actions caused by the tenant.
17. Can I paint the walls in my apartment a different color?
Maybe. Please obtain written approval from Cambridge Partners prior to making any changes. Making any changes to the unit without permission is strictly prohibited in your lease and may be grounds for eviction.
18. I did some repairs around my apartment. Can I take that amount off of my rent?
No. Making deductions in your rent without prior approval can be cause for eviction. The amount of rent due is your contracted amount. There are some situations where rent deductions are allowed, but only if they have been pre-approved by management.
19. I want to install a satellite dish. What should I do?
In most cases we will allow a satellite dish to be installed. Please call the management office first as installing certain types of cable or a satellite dish may require additional documentation and security deposit.
20. Can I smoke in my apartment?
No. This is 2015, not 1989. The properties managed by Cambridge Partners are smoke-free for the health and safety of others.
21. My neighbor is being noisy. What should I do?
If this is a noisy neighbor situation and does not threaten human life or property, then please call the police / sheriff’s department non-emergency number. However, if it is an emergency, call 911.

Police / Sheriff’s Department (Non-emergency telephone numbers)

22. What should I do in an emergency?
Call 911. In the case of fire or flood or other major emergencies. Maintenance emergencies can be reported to our 24-hour maintenance line at (310) 400-5825.
23. I smell gas. What should I do?
If you smell gas and think it is a gas leak, call The Gas Company immediately as they have a gas leak detector. Their number is (800) 427-2200.
24. What do I do if the fire alarm in my building is going off?
Call 911 and exit the building immediately. The fire department will notify you when it is safe to go back in the building.
25. What do I do if the smoke detector in my unit is beeping?
A smoke detector beeps for various reasons. In most cases, the 9-volt battery in your smoke detector needs to be changed. These can be purchased at your local market or hardware store. If you cannot reach the smoke detector due to vaulted ceilings, please contact our maintenance department. If your smoke detector is beeping as a result of a fire, exit the building immediately. The fire department will notify you when it is safe to go back in the building.
26. What do I do if I have lost utility service in my unit, i.e., electricity, cable, gas, water?
If you have lost utility service, first check to make sure you are current with your payment. Then contact the service provider and find out if they are having a service problem in your area. If your payments are current and there are no known outages, contact the management office for assistance. Please see list below:
Utility Companies
27. I moved in and my phone line does not work?
If you move in and your phone line does not work or you do not have a working phone jack, discuss the matter first with your phone carrier to see if they can resolve the problem. If the problem has not been resolved, then call the management office.
28. I broke my window. What do I do?
DO NOT attempt to repair the window yourself! If your window is broken, it is your responsibility to have it repaired. First, please call the management office immediately to report the problem. Then, please call Dandoy Glass to have them repair the window. They are our only approved glass company. Their number is (310) 326-1880. You can arrange a time to meet them and they will repair the window at your location. You will be responsible for any related costs.
29. I have ants. What do I do?
First, please survey the area to confirm that everything is clean and there is no food on the counter tops or in the trashcan. Then, call the management office and we will provide you with a one-time supply of ant spray and bait. DO NOT USE A FOGGER OR ANY OTHER TYPE OF ROOM FILLING AEROSOL SPRAYS. In general, ants are looking for either food or water. Therefore, please keep all food in sealed containers and make sure the kitchen counters and floor are clean. This will help reduce (or eliminate) the ant situation.
30. How can I get my carpet cleaned?
Simple! Please contact Southland Carpet Cleaning at (310) 328-7848. They are the only approved carpet cleaning company for Cambridge Partners. You will be responsible for any related costs.
31. What is the number for poison control?
The number for Poison Control is: (800) 876-4766.
32. What is the number for Child Protective Services?
The number for Child Protective Services is: (800) 540-4000.
33. Can I break my lease?
If you have to break your lease, you are still responsible for making your rent payments through the end of your lease term unless we are able to find a new tenant to rent your unit. Breaking your lease without written consent can be detrimental to your credit and rental history. Additionally, you will be responsible for any advertising, administrative and maintenance costs, real estate agent commissions and any showings needed to re-rent your apartment. Please refer to your rental agreement for more information.
34. I am thinking about moving out. What should I do?
If your lease term has expired, please check your rental agreement for the notice period (30 day, 60 day, 90 day) that must be given. Every case is different, so please check first. Then fill out a “Notice to Vacate” form (it can be found in the Tenant Section under Forms) and fax the completed form to the management office at (310) 400-5826. You will receive a confirmation telephone call within 96 hours to make arrangements for a final inspection of your unit. If for some reason you do not receive a confirmation telephone call within 96 hours, please call our office.
35. Can I sublet my apartment?
No. Subletting your unit is not allowed and can be cause for eviction.
36. How long are your leases?
All leases are for a minimum of one year (12 months) unless otherwise noted.
37. I have a cosigner. Is that okay?
We only allow co-signers for students. The applicant must provide evidence, through a current class schedule, that they are a full-time student.
38. How long can I have a visitor stay with me in my apartment?
Visitors are limited to 14 days per year. Longer visits must receive written approval.
39. What do I do if a roommate leaves but I am staying?
All vacating tenants should give a written notice to vacate by filling out a “Notice to Vacate” form (it can be found in the Tenant Section under Forms) and fax the completed form to the management office at (310) 400-5826. This will release them from financial responsibility if their current tenancy is month-to-month. However, if their tenancy is not month-to-month, then all tenants are jointly and severally responsible for the full amount of the rent.
40. What happens to my deposit if a roommate leaves but I stay?
Your deposit is a joint deposit that remains with the unit until it is vacated. It is the responsibility of the new tenant or remaining tenant to return the portion of the deposit to the vacating tenant. We only issue deposit refund checks when all parties have vacated the unit.
41. Is a tenant entitled to notification before a landlord may enter the apartment?
A 24-hour notice is required and we will always notify you if we are going to enter. This notification can be either verbal or written. However, in the case of an emergency, the notice requirement may be waived.
42. What is the Systematic Code Enforcement Program (SCEP)?
Systematic Code Enforcement Program (SCEP) was established to guarantee, through systematic inspections, that those who reside in rental units in Los Angeles have a safe, livable space, which meets the City and State codes for habitability. The SCEP affects tenants who reside in units within boundaries of the City of Los Angeles, including the neighborhoods of Hollywood, Marina Del Rey, Palms, and Venice. As of 1/1/2005, and all subsequent years, a landlord may collect the annual SCEP fee (for units subject to the Rent Stabilization Ordinance, RSO) from the tenant of the rental unit on a monthly or yearly basis.
43. What if I am unable to pay my rent on time?
If your rent is going to be late, please call the management office immediately to discuss your payment schedule. Please do not call and hang-up; rather please leave a message. You may be responsible for a late fee. If your rent is consistently late, you may be subjected to eviction.
44. What is a security deposit?
A security deposit is any money paid by a tenant to a landlord, which is subsequently held by the landlord for the purposes of providing compensation for a tenant’s failure to pay rent, for repairing damages to the premises, exclusive of ordinary wear and tear, caused by the tenant or a guest or licensee of the tenant, for cleaning the premises upon termination of the tenancy, and for remedying any future defaults by the tenant in complying with any term under the rental agreement to restore, replace, or return personal property or appurtenances, should the rental agreement authorize the security deposit for this use.
45. When can I expect to receive my security deposit refund?
Your refund check will be mailed to you within 21 days from the date the keys are returned to Cambridge Partners.
46. I want to receive my full security deposit refund after I move out. What can I do to insure that I receive as much as possible?
Please remember your security deposit will be used to restore your unit to a rentable condition. Remember how clean it was? Remember how nice it looked when you moved in? After a tenant moves out, the carpets and the entire apartment are professionally cleaned. If you choose to contract the cleaning of the apartment with your own company, please provide us with the receipts. This will prevent the cost from being deducted from your security deposit if the unit has been cleaned to our standards. You are entitled to a walk-through before you move out, so we can point out what will be charged.
47. Can a security deposit be used for the last month’s rent?
No. If a tenant has not specifically paid the last month’s rent prior to moving in, then the last month’s rent must be paid for the last month of tenancy. However, a landlord may use the security deposit if the tenant defaults by not paying all of the rent before moving out (Civil Code Section 1950.5(b) (1).
 48. What are some important numbers to remember?
Police/Sheriff’s Department Non-Emergency Line
Service Professionals
  • Payless Pest Control – (310) 908-1200
Utility Companies
State Agencies
Management Company
The above information may change without notice
49. Where are you located?
Cambridge Partners is located at 904 Silver Spur Road, Suite 201, Rolling Hills Estates, CA 90274. However, due to our busy schedule, we do not meet tenants at our office. If you need to meet with a building manager, please call first and we will make arrangements to meet.
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